Frequently asked questions

Pets Own are a proud Australian based manufacturer that produces approximately 90% of the products we supply, from Australian sourced ingredients and produce, in our two Victorian located facilities. In fact, we are extremely proud that we are one of the few companies that actually manufacture their own products to supply direct to your local store, let alone do it in Australia.

Due to the demand of Australia’s marketplace, Pets Own also has contract manufacturing agreements with some long term partners overseas, in order to meet the demand required for certain products that just can’t be made here in Australia, however we do ensure that we provide our loyal and important customers with the choice and ability to purchase a comparable product produced locally.

Any products with the Pets Own brand that are manufactured overseas are of the best quality available and are subject to Australian Quarantine and Bio Security permits and Veterinary Certificates, so you can be sure they are of the usual high Pets Own standard.

No unfortunately not.

We pride ourselves on providing high quality products such as our Milk and Treats. Our focus is unprocessed, functional and healthy treats.

That is why we work with our partnered retailers and shop owners to get our quality products to you.

The team at Pets Own have been in the pet industry for a long time producing top quality treats for both grocery and pet specialty stores. The experience has served to create healthy, functional and great tasting treats for dogs.

Additionally Pets Own Milk being the world’s first lactose-free milk for pets is specially formulated for young puppies up to mature dogs. It contains specially selected fatty acids, amino acids, vitamins, minerals and is high in protein and contains glucosamine to help with the development and maintenance of heathy joints.

We are just one of the few who continue to manufacture our own product, which is why we can continue to lead the way in health, innovation and research.

We always think it’s a good idea to supervise pets when treating them with anything. Almost all dogs get excited when presented with a treat, so they might ingest pieces far larger than what is safe.

Just in case that does happen it’s better to be around.

Pets Own Lactose Free Milk is completely safe for humans to drink.

If you do accidentally try it, you will notice it is a little sweeter than normal milk with a ‘nutty’ flavour. This is because it is lactose free, as a dogs stomach can’t tolerate lactose and it gives them the runs, so we had to take it out to save you the clean-up. In taking that out we’ve replaced it with special oils, vitamins & minerals which are more beneficial to a dogs health.

Some years ago, over a very short period of time, cats developed a negative response to an unknown food. It was assumed to be a food reaction but was never determined what food, although one particular imported canned food from Canada was implicated. There was a lot of negative press about it (fair enough we say) and it was decided, without any scientific evidence or direct correlation, that as a precaution, cats should not be fed any food that had been treated with a standard biosecurity process of irradiation (unfair we think) in case that was the cause.

Most imported and exported foodstuffs (and even some human food made and sold in this country) are irradiated to destroy dangerous or spoilage bacteria that could harm humans or spoil the produce. It is done all over the world and many millions of dollars of research has been spent ensuring that it is not harmful to cats, dogs or people for that matter.

As such, a precautionary ruling from Australian Quarantine has made this text a requirement on packaging of product that has had this treatment… However as we are only selling treats, which are not the sole source of nutrition, the irradiation of our treats doesn’t present a problem to any Pets Own products at all.

We think so, because we think they are better than many alternative, overly manufactured treats on the market. Our treats are either single protein or single ingredient products. When we have to add something to help achieve an end result, which we do in a few products such as our sticks and jerky, we do it as minimally as possible with naturally sourced ingredients where available.

The majority of Pets Own products are all natural, with no additives, artificial flavours or colours, or any hidden surprises. Essentially straight from farm to shelf.

Of the lines that are not single ingredient, we try to only use additions that are naturally occurring in the environment.

There are also some ingredients we need to use to get our great products made in the form they are, such as using a small amount of flour in our sticks and jerky straps to hold the meat and nutrients together. These few are not 100% all natural, however in the few lines these appear in you will clearly see them listed in the ingredients table located on every pack.

We can assure you that we don’t put anything nasty in our products, and love pets as much as you do, so we strive to produce the best tasting, healthiest and more importantly, functional treats we can.

Pets Own Seafood products are naturally fished from designated government approved areas and are not caught specifically to make our products. We source left over produce or bi- product that would otherwise be thrown away if we did not utilise it to make healthy treats for our beloved dogs.

While we always strive to provide the best quality and healthy products we can, we are environmentally conscious and are advocates for sustainability.